Refund and Returns Policy

The buyer has 14 days from the date of purchase to return items for a full refund or exchange. Items must be in their original condition from when it was despatched. Shipping for returned item(s) is at the buyer's expense.
If you are unhappy with your purchase or would like to discuss further, please contact
For more information, refer to the consumer rights section on the ACCC website -

Digital Downloads (music, lesson plans, magazines, etc.)
For purchases relating to resources in PDF, Word or any other electronically-delivered format, refunds cannot be made as returning this type of product is impossible. There is no way to track if a resource has been copied and saved elsewhere and we want to ensure that our sellers and creators get proper reimbursement for the works they’ve created.